orders

Which delivery methods do you propose ?

Orders are sent via Swiss Poste.

Which payment methods do you propose ?

Accepted payments methods are : Invoice (payable within 30 days), Credit Card, Paypal, Postfinance, Postfinance e-finance, Twint.

When I will receive my order ?

Available products are sent within two working days.

Warranty

All MyArmy products have a lifetime warranty. 

What can I do if an order contains defect product or if I don't like my order ?

If you encounter a problem with your order (size problems, wrong products received, damaged products, etc.) Please return your order by mail within a maximum of one week after receiving your order. The return procedure is as follows:

  • Send us an email so that we can better understand your return and manage it accordingly
  • Enclose your products and the delivery note with the order number you received when you received your order in a package
  • Returns must be sent to the following address: 

Fondation Olbis SA
Chemin du Rionzi 61-62
1052 Le Mont sur Lausanne

How can I wash the textiles ?

Textiles can be machine washed at 40°C

data protection

MyArmy offers you various services that you can use in different ways. Depending on whether you contact us online, by phone, in person or in any other way and which services you use, a variety of data from different sources is provided. Much of the data we process is data that you provide to us when you use our services or when you contact us, for example when you register and provide your name, e-mail address or address for this purpose. We also receive technical data about your terminal and access data that we automatically capture when you interact with our services. We collect further data through our data analysis (e.g. in the context of market research and customer evaluations).

MyArmy processes your data in compliance with all applicable data protection laws. It goes without saying that we comply with the principles of data protection law applicable to the processing of personal data.

Your personal data will be stored for as long as is necessary for the performance of our business relationship and in accordance with the applicable law.

In accordance with the law and under the conditions defined therein, you have the following rights with respect to data protection: right of access (Article 15 RGPD), right of deletion (Article 17 RGPD), right of rectification (Article 16 RGPD), right to restrict data processing (Article 18 RGPD), right to data portability (Article 20 RGPD), right to object to a data protection supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7, paragraph 3 GDPR), as well as right to withdraw certain data processing measures (Article 21 GDPR). If you wish to exercise your data protection rights, you can contact our data protection team at any time at infos@myarrmy.ch.